Shipping Policy

Order Processing Time

Orders are processed within 1-3 business days to ensure timely delivery for our customers. Custom engraved items may require additional processing time, typically 2-5 business days, to ensure perfect engraving quality.

Processing time includes order verification, quality checks, and packaging. Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Shipping Options Available

Transparent Shipping Policies

We provide clear shipping policies to ensure transparency and customer satisfaction with every order. All shipping times are estimates and may vary due to factors beyond our control, including weather conditions, customs delays, or carrier issues.

Shipping Confirmation

Once your order ships, you'll receive an email confirmation with:

• Tracking number and link to track your package
• Expected delivery date
• Carrier information (USPS, UPS, FedEx, etc.)
• Package contents and order details

Shipping Restrictions

Please note the following shipping restrictions:

• We currently do not ship to PO Boxes for expedited shipping methods
• International orders may be subject to customs duties and taxes
• Some international destinations may have restrictions on jewelry imports
• Military addresses (APO/FPO) are supported via standard shipping only

Lost or Damaged Packages

If your package is lost or damaged during transit:

• Contact us within 7 days of the expected delivery date
• Provide your order number and tracking information
• We will file a claim with the shipping carrier
• Replacement or refund will be processed once the claim is resolved

Address Changes

Address changes can be made before your order ships:

• Contact us immediately at yourstoryartisan@gmail.com
• Include your order number in the subject line
• Address changes after shipping will incur additional fees

Multiple Shipments

Orders containing multiple items may ship separately:

• No additional shipping charges for split shipments
• You'll receive separate tracking numbers for each package
• All items in your order will be delivered as quickly as possible