Returns and Refunds Policy

30-Day Return Policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail yourstoryartisan@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days
• The goods are in the original packaging
• The goods are unused and in resalable condition
• All tags and labels are intact
• Custom engraved items are only returnable if there is a manufacturing defect

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.
• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Please send your returns to:

Refund Process

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund, please contact us at yourstoryartisan@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at yourstoryartisan@gmail.com.

Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Damages

If you receive a damaged item, please contact us immediately at yourstoryartisan@gmail.com with:

• Your order number
• A photo of the damaged item
• A description of the damage

We will arrange for a replacement to be sent to you at no additional cost, or issue a full refund if preferred.

Custom Engraving Issues

If there is an issue with the custom engraving on your bracelet (such as spelling errors, incorrect text, or quality issues), please contact us within 30 days of receipt. We will:

• Review the issue with our quality control team
• Offer a free replacement with corrected engraving
• Cover all shipping costs for the replacement

Restocking Fees

There are no restocking fees for eligible returns. However, if you return an item that doesn't meet our return conditions, we may charge a restocking fee of 20% of the purchase price.